EVALUATION OF REMOTE WORK IN THE PUBLIC ADMINISTRATION SYSTEM OF KAZAKHSTAN

Abstract

Scientific interest in the research topic is due to the fact that in the modern world, the efficiency of civil servants is largely determined by the optimization and automation of business processes in the public administration system, through the introduction of digital solutions.

The study of remote forms of work using information and communication technology is a current hot topic in the public administration system in the Republic of Kazakhstan in the context of the accelerated growth of digitalization.

In turn, this article assesses the efficiency of information and communication technology in remote work, using the example of certain state tasks and services in Central state and Local executive bodies, in the civil service of the Republic of Kazakhstan.

This study focused on the results of sociological surveys conducted by the Agency of the Republic of Kazakhstan for Civil Service Affairs jointly with the World Bank and the Academy of Public Administration under the President of the Republic of Kazakhstan.

As a result, a number of recommendations have been proposed to improve the effectiveness of the remote work in the public sector.